Welcome To R3Z Solutions!

Quality Improvement Online

r3zlogo2R3Z Solutions was founded with the premise of supporting training efforts for the ever growing fleet of drivers across the country. We blend best practices and lessons learned from the top industries of retail, food & beverage, hospitality, and transportation in order to help you Deliver the Extraordinary Experience.

Online Classes & Training

R3Z Solutions provides online classes for active drivers and consultant lead, in-person training for drivers who are in need of one-on-one coaching. We cater to drivers looking for an advantage over the competition and we welcome you to inquire about our services. Our trainings offer significant value and we’ve seen a vast improvement in ratings for 90+ percent of the drivers who complete our courses.

Experience & Trust

Why trust our services, you ask? We’ve already trained numerous drivers in-person and with the addition of our online classes and trainings, we are now able to reach drivers in every market across the United States. R3Z Solutions has also developed strategic relationships with many industry leaders so no matter where you drive or who you drive for, we’ve got you covered.


Our classes blend best practices and lessons learned from the top industries of retail, food & beverage, hospitality, and transportation. Being a driver is about more than just driving.  We’ll help you take an introspective look at perceptive behaviors that affect how you treat your passengers and how your passengers will treat you.

What’s The Purpose Of Our Classes?

When it comes to the driver looking to improve their rating, we naturally find that they are challenged when it comes to understanding which areas need improvement.  We provide an overview of the rating system and help to educate what the most frequently displayed perceptive behaviors by drivers are which leads to lower ratings. Upon successful completion of our class, drivers will be able to use the “Extraordinary Experience” methodology to ensure that they provide Five Star Level Service.

What Do Our Classes Cover?

Our classes cover a wide variety of topics allowing us to educate the driver using self-discovery techniques on the focus areas of improvement.  We have narrowed this down to four categories:

City Knowledge:

Regardless of your experience and familiarity with your city, how can you use perceptive behaviors to show your passenger that you are an experienced and well traversed driver?

Overcoming Challenges & Impacts:

95+ percent of rides go off without a hitch, but what happens when you get that tricky or obstinate passenger? We can teach you the tools to use and give you the strategies to overcome any situation.

Best Practices:

What do all the 4.9 – 5.0 star rated drivers have in common?  We’ll tell you exactly what they do and how they do it in order to maintain such a stellar rating.

Key Behaviors:

R3Z Solutions will give you an introspective look at your own driving habits and help you figure out what you do well and what you need to work on in order to Deliver the Extraordinary Experience for your passengers. 

What Classes Do We Offer?

QIG – Quality Improvement General – Online Class:

This class is for drivers who are looking to improve upon their current ratings and are not in need of any certification of completion.  Most drivers that sign up for this course are interested in taking their existing skills to the next level or may also be taking a proactive approach to prevent deactivation due to low ratings.

QIR – Quality Improvement Recovery* – In-Person/One-on-One:

This class is an intensive course aimed at helping drivers who are in need of one-on-one coaching.  Due to the intense nature of this course, it is performed in-person by a Consultant.  90+ percent of drivers who have taken this course have seen a dramatic increase in their ratings upon reinstatement.



r3zlogo2As a leader in the arena of training drivers, R3Z Solutions has also partnered with some of the top names in the industry.  As we continue to build key partnerships with the leaders in the marketplace, we have been endorsed by some of the top websites and blogs in the industry.  Check out what they have to say about R3Z Solutions.

The Rideshare Guy

One of the first blogs and the only podcast in the rideshare space, The Rideshare Guy is a top resource for rideshare drivers.

Check out our interview with RSG on his podcast: Delivering the Extraordinary Experience With Rez LaBoy


Sherpa is a leader in the driver analytics and data department.  They offer free tools to help drivers maximize their income and will help you take an in-depth look at your driving data and history.

Rideshare Dashboard

Rideshare Dashboard was another pioneer of the blogging industry.  “The Driver” provides daily updates on everything rideshare related and he is also one of Lyft and Uber’s most experienced drivers.

About Us

r3zlogo2R3Z Solutions was founded with the premise of supporting training efforts for the ever growing fleet of drivers across the country.  We blend best practices and lessons learned from the top industries of retail, food & beverage, hospitality, and transportation, in order to help you Deliver the Extraordinary Experience.

About R3Z Solutions

In just one short year, R3Z Solutions has become a leader in the rideshare training industry.  Our partnerships have allowed us to expand our training nationwide to any driver.  Collectively, the Consultants for R3Z Solutions bring 100+ years experience in customer service and provide a unique approach to training that draws on lessons learned in multiple industries and not just transportation.  This allows you to transfer these skill sets to any customer facing job.

One of the keys to our success has been our dedication to helping drivers Deliver the Extraordinary Experience.  We believe that there is always room for growth and we won’t rest until every driver is able to provide Five Star Level Service.  We look forward to seeing you in one of our upcoming classes.

About Rez LaBoy

rezRez LaBoy is the President & Founder of R3Z solutions.  Rez has close to 20 years of direct customer service experience across multiple industries ranging from Retail, Food & Beverage, Hospitality, Telecommunications, and Transportation.

Rez’s passion for rideshare started in 2013 as a partner with Uber in Baltimore, Maryland.  After a year of stellar ratings, Rez decided to launch R3Z Solutions. Today, R3Z Solutions provides multiple consultants working in cities across the country and is rapidly expanding to new markets each and every month.


Follow R3Z Solutions

Facebook Page  Click Here

Make sure you click “Like” to follow us on Facebook and stay up to date on all of our latest updates.

Facebook Group  Click Here

Need some help from fellow community members? Our group allows you to interact with other students and get your questions answered quickly. Click the link and request your invitation to our group and one of our admins will approve you.

Facebook Reviews  Click Here

We would greatly appreciate to hear your feedback on R3Z Solutions. Click the link above to leave a review for R3Z Solutions on our Facebook page!


Contact Us

If you have any questions about the services we offer, please don’t hesitate to reach out to us.  One of our specialists will reply to you within one to two business days.  We take pride in on our customer service and strive to be the number one resource when it comes to Delivering the Extraordinary Experience.

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